Frequently Asked Questions
All answers about 99cat in one place
From depositing and withdrawing money to account security and support — everything you want to know about 99cat's services, explained in plain language, right here.
99cat is a safe and reliable online gaming platform in Bangladesh. Whether you are a new player or an experienced member, many questions naturally come to mind. On this FAQ page, we have clearly answered the most frequently asked questions about deposits and withdrawals, account security, bonuses, and support. If your question is not here, reach out via our 24/7 live chat or email — we are always ready to help.
How to Withdraw Money
After a withdrawal request is approved at 99cat, the money usually arrives in your bKash, Nagad, or Rocket account within 1 hour. For bank transfers, the bank's own processing time may be added. If you see a pending status after submitting your request, there is nothing to worry about — our team reviews it quickly.
Yes, 99cat's withdrawal system is active seven days a week, twenty-four hours a day. Whether it is night, a public holiday, or Eid — you can submit a withdrawal request at any time, and we aim to complete the process within 1 hour. Our support team is also available 24/7.
Yes, but you must meet the wagering requirements. At 99cat, wagering is calculated only on the bonus amount. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets (10 times the bonus), after which winnings earned from the bonus become withdrawable. Once the requirements are met, you can submit a withdrawal request in the usual way.
The minimum withdrawal amount at 99cat is ৳500. Withdrawal requests below this amount are not accepted. This limit applies to all methods — bKash, Nagad, Rocket, and bank transfer. Make sure your account balance is above this amount.
A pending status means your request has been received by our system and is being verified. This is usually completed within 1 hour. If it takes longer, please contact us via live chat or at [email protected] with your transaction ID.
How to Deposit Money
Log in to 99cat, go to the deposit option, and select bKash. Send money from the bKash app to the number shown, then enter the transaction reference number in the payment form. The minimum deposit amount is ৳300. If the reference is entered correctly, your balance will be updated within a few minutes.
99cat itself does not charge any deposit fee. However, bKash, Nagad, or Rocket may apply their own service charges — these are determined by the respective mobile banking service's own policy. Bank transfers may also carry the bank's own fees. Please confirm the charges of your chosen payment method before depositing.
First, confirm that you sent the money to the correct number and entered the correct transaction reference in the payment form. If the balance still does not appear, contact us via live chat or at [email protected] with a screenshot of the transaction and the reference number. Our team will resolve it quickly.
The Nagad deposit process is the same as bKash. Go to the deposit page in your 99cat account, select Nagad, make the payment from the Nagad app to the designated number, and enter the transaction ID in the form. You can deposit a minimum of ৳300. If the correct details are provided, your balance will update quickly.
The minimum deposit amount at 99cat is ৳300, and this is the same for all payment methods — bKash, Nagad, Rocket, and bank transfer. This option to start with a small amount is particularly helpful for new players.
Account Security
Change your password immediately and notify us via 99cat live chat or at [email protected]. Our security team will review the account activity and, if necessary, temporarily lock the account. Also check whether your email and mobile number are secure. Acting quickly can limit any damage.
The only official domain of 99cat is 99cat.lat. Any other domain (such as 99cat.com, 99cat.net, or similar names) may be fraudulent. Always verify the URL in your browser's address bar. Do not click on phishing links — avoid any 99cat links sent from unknown sources.
99cat or any of our representatives will never ask for your OTP, bKash PIN, Nagad PIN, or password. If someone requests this information using the 99cat name, it is completely fraudulent. Ignore such contact and report it to [email protected] immediately.
A strong password should contain at least 10 characters — a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your 99cat account password on any other site. You can use a trusted password manager to help remember it.
All data at 99cat is protected with SSL encryption. Your personal information, payment details, and account activity are stored on fully secure servers. Your information is never sold to third parties. For more details, please read our privacy policy.
Support Questions
Having the following information on hand before contacting support will speed up the resolution: your 99cat account username or registered email, the transaction ID or reference number related to the issue, a brief description of the problem, and a screenshot if applicable. Providing this information allows the team to resolve things faster.
Yes, 99cat's support team provides assistance in both Bengali and English. Keeping Bangladeshi players in mind, our team members are able to communicate directly in Bengali and understand issues clearly. Feel free to describe your problem without any language barrier.
99cat has two support channels. The first is live chat — you can chat directly from any page on the site. The second is email — send a detailed description of your issue to [email protected] and the team will respond quickly. Both channels are available in Bengali.
99cat's support team is active 24/7 — seven days a week, twenty-four hours a day. Whether it is 3 AM or 5 in the morning — you can reach us via live chat or email at any time. The service does not stop on holidays either.
When writing to [email protected], briefly describe the type of issue in the subject line (for example: "Deposit not credited"). In the body of the email, include your username, the date and time of the incident, the transaction reference, and a detailed description of the problem. Attach a screenshot if needed — this will help you get a faster resolution.
Have more questions? We are ready to help
If you could not find the answer to your question in this FAQ, contact our support team directly — in Bengali, at any time.
Live Chat — 24/7
[email protected]
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