99cat Responsible Gaming —
Keep the Fun, Keep the Control
99cat believes gaming is entertainment and should never become a burden. Our responsible gaming policy helps you set limits and keep yourself protected.
Our Safety Tools
Set Deposit Limits
You decide how much you want to deposit — on a daily, weekly, or monthly basis. Once you set a deposit limit on 99cat, you will not be able to deposit beyond that amount, keeping your budget fully in your control.
Time-Outs & Breaks
Playing for too long at a stretch is not healthy. Using 99cat's time-out feature, you can temporarily suspend your account for anywhere from 24 hours to 30 days, giving yourself a chance to step back and return with a clear head.
Self-Exclusion
If you feel gaming is having a negative impact on your life, you can request self-exclusion yourself. Whether for a set period or permanently — the 99cat support team will fully close access to your account.
24/7 support
For any concerns or issues related to gaming, contact 99cat via live chat or email. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
Activity Review
Check your transaction and gaming history regularly. The 99cat account dashboard makes it easy to review your deposits, withdrawals, and playing patterns.
Account Security
Your account belongs to you alone. Use a strong password and do not share your account with anyone else. 99cat's SSL encryption keeps your personal and financial information fully secure.
What Is Responsible Gaming and Why Does It Matter?
Gaming is an exciting form of entertainment for many people — cricket betting, slot machines, or live casino games each offer a thrilling experience. But like any form of entertainment, it should be enjoyed within limits. Responsible gaming means you control the game — not the other way around.
99cat always wants its users to have a healthy and enjoyable gaming experience. That is why we have built a strong responsible gaming framework that gives every member the ability to manage their gaming habits on their own terms.
Remember — gaming is never a guaranteed source of income. Every game can end in a win or a loss. So always play with money you can afford to lose without it affecting your daily life. Stick to your budget, limit your time, and always put family time first.
Before playing on the 99cat platform, ask yourself: Am I playing for entertainment, or to recover money I have lost? Am I playing within my means? Is gaming affecting my family or my work? If you are uncertain about any of these answers, talk to our support team right away.
Live Chat: Get instant support directly through the live chat on the 99cat website. Our team speaks both Bengali and English.
Email: [email protected]
Privacy: All your information is completely confidential and secure. When you reach out with a problem, you will receive help — no judgment.
Warning Signs of Problem Gaming
If you notice the following signs in yourself, it is a signal that gaming may be becoming a problem. In that situation, taking a break or seeking support is the wisest thing to do.
- Repeatedly playing to recover lost money ("chasing losses")
- Spending money meant for daily expenses on gaming
- Hiding your gaming from family or friends
- Neglecting work or studies because of gaming
- Feeling unable to stop gaming even when you want to
- Feeling anxious, restless, or irritable when not gaming
- Gaming with borrowed money or by spending your savings
- Gaming for hours on end while skipping meals or sleep
- Lying about your gaming
- Seeing gaming as the only way to relieve stress
How to Use Limits & Controls
Deposit Limit
Go to your account settings and set a daily, weekly, or monthly deposit limit according to your preference. Lowering a limit takes effect immediately. To raise a limit, you will need to wait 24 hours.
Time-Out
Take a break for a set period — from 24 hours up to 30 days. During the break you will not be able to log in or make any deposits. Access is restored automatically once the break period ends.
Self-Exclusion
If you need a long-term break, request self-exclusion. Your account will be fully deactivated. Submit your request to 99cat support by email or live chat and it will be processed promptly.
Loss Limit
Once your losses reach a set amount, 99cat will prevent you from placing further bets. This feature protects your budget from major losses and helps prevent the tendency to keep playing driven by emotion.
Practical Tips for Healthy Gaming
Decide how much you will spend before you start playing. Once that budget is gone, stop — do not invest more in the hope of winning it back.
Set an alarm and take a break when it goes off. Gaming for hours on end without a break is harmful to both mental and physical health.
If you have a bad day, do not try to recover those losses the next day. Every game is independent — past losses do not guarantee future wins.
Making gaming decisions when you are angry, anxious, or feeling low is not a good idea. Gaming is most enjoyable when you are in a calm state of mind.
Gaming should never take priority over relationships and family. Talk openly with the people close to you about your gaming.
Your 99cat account is yours alone. Never share your login details with anyone — this keeps your account secure.
Protecting Minors
99cat is firmly opposed to underage gaming. No one under the age of 21 is permitted to create an account or play any game. If you have children or teenagers at home, take the following steps:
- Use a password or screen lock on your device.
- Always keep your 99cat account login details away from children.
- Enable parental controls on your device to block access to gaming sites.
- If any minor attempts to use the platform, notify 99cat support immediately.
For Adults Only
Play responsibly, enjoy the fun
If you run into trouble, get support right away. 99cat is always here for you.