99cat's Privacy Policy

This privacy policy applies to users of the 99cat platform. When you visit our website, create an account, or use any of our services, you are considered to have agreed to the terms of this policy. We place the highest importance on your privacy and are committed to maintaining transparency at every step of collecting, storing, and using your information.

99cat is committed to building a safe and reliable online gaming environment for players in Bangladesh. Please read this document carefully — it clearly outlines both your rights and our responsibilities.

• Account Management: We use your identity information to create, verify, and keep your account secure.
• Transaction Processing: Financial information is essential to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Customer Support: Our support team may view your information to resolve your issues quickly via live chat or email.
• Security & Fraud Prevention: We monitor transactions and account activity to prevent unauthorised access, fraud, and money laundering.
• Responsible Gaming: Gaming activity data is analysed to identify problematic behaviour and arrange support where needed.
• Service Improvement: Anonymous statistical data is analysed to improve the platform's technical standards and enrich the user experience.
• Promotional Communications: With your consent, you may be notified by email about bonus offers or new features — which you can unsubscribe from at any time.

99cat never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and participating banks.
• Technology Partners: Game software providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive minimal information to run their games properly.
• Legal Obligations: Information may need to be disclosed under applicable laws in Bangladesh or by valid order of a competent authority.
• Security Investigations: Information may be shared with relevant authorities when required to investigate fraud or cybercrime.

Every third party is contractually bound to comply with 99cat's strict data protection standards. They receive only the information necessary to perform the specific service.

Every 99cat user retains the following rights over their own data:

• Right to Access: You may request to know what information we hold about you. We will provide it within a reasonable time.
• Right to Rectification: If any information on your account is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Object to Processing: You may object to marketing communications or certain types of data processing.
• Right to Data Portability: You may request a copy of certain data associated with your account.

To exercise these rights, email [email protected] or contact us directly via live chat.

99cat may update this privacy policy from time to time. In the event of any significant change:

• A notification of the change will be sent to your registered email.
• The update date will be clearly noted on the website.
• For major changes, your consent may be requested again.

Continuing to use the platform after a change is made will be taken as your agreement to the new policy. We therefore recommend reviewing this page periodically.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated privacy team is ready to respond to your message promptly.